Summary

Headquartered in sunny Los Angeles, GrayMatter Robotics is a well-capitalized AI robotics startup serving the manufacturing industry. We empower shop floor workers with our smart robots that assist with tedious and ergonomically challenging tasks, specifically in automated surface finishing. Our proprietary GMR-AI™ software is integrated with state-of-the-art industrial robots, sensors, and tools to create application-specific turnkey solutions for customers through a Robot-as-a-Service (RaaS) model.We help manufacturers improve the quality of life for their workforce while increasing production capacity, and reducing scrap, repair, and rework costs. As a Robotics Systems and Applications Engineer you will join our team onsite in our Gardena, CA office to troubleshoot and optimize robotic systems, ensuring smooth operations and resolving technical issues.

Role & Responsibilities

• Leverage a deep technical understanding to diagnose and resolve complex system issues, including hardware, software, and mechanical components. Fine-tune robotic systems to optimize performance.
• Act as a key "firefighter," traveling (25-40%) to customer sites to troubleshoot and resolve critical, production blocking issues. Ensure customer satisfaction by quickly identifying problems and providing effective solutions.
• Work closely with the support team (80% of the time) to investigate and resolve tickets related to software bugs, hardware malfunctions, and system failures.
• Collaborate with software engineers and cross-functional teams to dive deep into the product, identifying root causes and implementing solutions for both hardware and software problems.
• Apply practical robotics experience in hardware, electrical, and mechanical systems to troubleshoot and optimize robotic systems.
• Be adaptable in a fast-paced environment, capable of switching contexts quickly, multitasking, and being on-call to address urgent customer issues.
• Maintain detailed and accurate documentation of issues, solutions, and system changes, contributing to the knowledge base and ensuring best practices are followed.

Minimum Qualifications

• BS in Robotics, Mechanical Engineering, Electrical Engineering or similar engineering
• 1+ years experience with Robotics, Automation or cyber-physical systems
• Basic programming knowledge in ROS, C++, Python, or other similar languages
• Proficiency in working with Linux-based systems
• Proven track record of solving technical problems effectively, efficiently, and independently
• Effective communication skills and strong interpersonal skills to work with internal and external stakeholders
• Willingness to travel up to 40% of the time nationwide
• Experience with systems programming and hardware and software integration
• Ability to work with customers
• Ability to communicate and collaborate effectively across multiple teams
• Willingness to work in a fast-paced environment with quickly changing priorities

Preferred Qualifications

• Experience in the robotics industry (or robotics lab environment), with a strong understanding of robotic systems and applications.
• Experience in tuning and optimizing systems.
• Experience working in customer-facing roles, especially in technical support or customer success.
• Familiarity with software debugging and hardware troubleshooting, with a willingness to learn more advanced software skills.
• Strong documentation skills, with a focus on maintaining accurate logs of technical issues and solutions.

GrayMatter Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

GrayMatter Robotics is committed to providing reasonable accommodations for candidates with disabilities. If you believe you require accommodations during the recruiting process, please contact accommodations@graymatter-robotics.com to submit your request.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation for this position includes the base salary range of $75.000 - $115,000 USD plus equity. We also provide comprehensive benefits and perks which include but are not limited to medical, dental, vision, unlimited PTO, 401(k) plan + employer match, regular offsite events, a discretionary fund for enhancing productivity and so much more! The range listed on job postings reflect the minimum and maximum new hire salary across levels in Los Angeles, CA.