Senior Director, Quality & Safety

Location: Remote, US | Reports to: VP, Clinical Operations, Practice, Quality & Outcomes

About Us

We’re a fast-scaling virtual care company on a mission to transform the way healthcare is delivered. With a focus on women’s health and whole-person care, our distributed clinical team delivers high-quality care through a modern, tech-forward platform.

The Opportunity:

The Senior Director of Quality & Safety will combine operational rigor, advanced analytics, and clinical curiosity to ensure the Midi clinical team delivers safe, high-quality, and patient-centered care. Sitting in the Clinical Operations function, you will be responsible for:

• Shaping the future of clinical quality, encounter quality, and innovation at Midi.
• Leading analytics at the intersection of AI, clinical care, compliance, and patient experience.
• Build scalable systems that improve patient outcomes and clinician success.

What You’ll Do:

Clinical AI & Innovation

• Own analytics around scribe AI tools (speech-to-text transcription + Script AI insights), ensuring outputs become clear reports and dashboards.
• Develop analytics on clinician–patient interactions, training opportunities, operational/tech barriers, and clinical trends.
• Lead process improvement (PI) initiatives to strengthen quality, reduce variation, and improve outcomes.
• Partner with Product and Operations teams to integrate AI-driven findings into workflows.
• Build and maintain real-time dashboards with HEDIS and quality metrics for immediate visibility into performance and outcomes.
• Build functional relationship with Data Science.

Quality Program Oversight:

• Own Midi’s Quality program, including chart audits, expansion of automated audits, and oversight of compliance with standards.
• Monitor patient safety, adverse events, and near-miss reporting—integrating findings into continuous improvement.
• Lead weekly AI-powered Practice Pattern reviews, ensuring clinicians adhere to protocols and identifying improvement opportunities.
• Partner with Learning & Development to evaluate the Onboarding process with quantitative data aligned to practice patterns.
• Continuous readiness for compliance and third party audit requirements.

Clinical Protocols & Program Development:

• Collaborate with clinical leadership on evidence-based clinical protocols, ensuring alignment with patient-centered care.
• Design algorithms of care—structured pathways and decision rules that improve outcomes and consistency.
• Tailor protocols to distinct clinical services (menopause/perimenopause, weight, primary care, and future complex care).
• Maintain rigorous documentation and communicate program status/results to stakeholders.

Cross-Functional Leadership:

• Partner with Product, Operations, and Clinical leaders to ensure program success.
• Bridge technical and clinical teams, fostering agile development and rapid implementation.
• Contribute to strategic planning as Midi expands into complex care while maintaining excellence in menopause, perimenopause, weight, and midlife primary care.

Data & Analytics:

• Lead with the philosophy: data drives science, and science drives decisions.
• Use data to allocate resources, identify inflection points of value, and pivot programs toward better outcomes.
• Build dashboards and frameworks that translate data into actionable insights for leadership, clinicians, and partners.

What We’re Looking For:

• 8+ years of experience in clinical operations, quality and patient safety management, or health services research.
• Demonstrated success in leading data-rich clinical programs and translating findings into operational improvements.
• Proven ability to bridge technical and clinical teams, driving agile and scalable innovation.
• Obsessed with time and efficiency: respects deadlines, starts on time, and finishes on time.
• Holds self and colleagues accountable, thrives in fast-paced environments, and avoids stagnation.
• Analytical Skills: Proficiency with data analysis and reporting tools (e.g., Google Sheets, Quicksight) and the ability to interpret and articulate data clearly.
• Certifications: CPHRM, CPPS, or equivalent strongly preferred
• Clinical Background: RN or other clinical experience preferred. Familiarity with telehealth-specific licensure, disclosure, reporting considerations, and AthenaHealth EMR preferred.

At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.

The Salary range for this role will depend on experience.Midi pays a competitive base salary, plus equity and benefits.

While you’re waiting for us to review your portfolio, here’s some fun content to check out 🎥
https://www.youtube.com/watch?v=1px7i6MVjNg

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