Opportunities at AVP portfolio companies

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Property Claims Adjuster (Remote, US)

Openly

Openly

Remote · United States
Posted on Wednesday, September 13, 2023

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

  • It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
  • We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
  • It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position, and applicants must have an adequate working environment. The ideal candidate has experience in Homeowner’s property claims handling, including estimate writing, is comfortable utilizing today’s technology, hungry for change and innovation, and truly able to deliver an excellent customer experience.

Knowledge, Skills & Abilities:

  • Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
  • Ability to work effectively in teams and with a wide variety of people
  • An aptitude for evaluating, analyzing, and interpreting data and information
  • Can create estimates and review losses up to $50,000
  • Has experience with remote/virtual property loss estimating and loves finding creative ways to quickly solve problems for customers
  • Has knowledge and experience utilizing software and/or technology to scope claims virtually (video software, drones, etc.)
  • Ability to adapt to changing environment while leveraging new technologies
  • Experience handling water losses, including the water mitigation portion of the loss, is required
  • Excellent written and verbal communication skills
  • Organization and time management skills
  • Innovative mindset and focus on continuous improvement
  • Strong negotiation and problem-solving skills

Key Responsibilities

End to end property claims handling to include:

  • Provide superior customer service
  • Investigation and coverage analysis
  • Complete estimates using CoreLogic estimating software
  • Adhere to estimating best practices
  • Manage and collaborate with vendor partners
  • Determine the appropriate method of inspection
  • Conduct virtual inspections (video, AI, etc.)
  • Examine potential subrogation and identify potential fraudulent issues
  • Prepare and maintain file documentation
  • Negotiate settlement of claims with customers, claimants, and vendors. Discuss and give updates to customers, claimants, agents, and leadership throughout the process
  • Provide input and ideas for continuous process improvement

Requirements

  • 7-10 years of property claims experience
  • 5+ years handling water claims preferred
  • 5+ year handling virtual weather-related claims preferred
  • 3+ years in customer service and conflict resolution
  • Education equivalent to a college degree
  • Must be able and eligible to acquire an adjuster license in all required states and maintain it as a condition of continued employment
  • Estimating experience in Xactimate, CoreLogic (Symbility), or a similar platform
  • Experience working independently and in a fast-paced environment
  • Proficient in Microsoft and Google Products
  • Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
  • We are a rapidly growing company; with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility
  • Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
  • Ability to work effectively in teams and with a wide variety of people
  • Must have an aptitude for evaluating, analyzing, and interpreting information

#LI-DB1

Benefits & Perks

  • Competitive salary, corporate bonus program, equity position in a start-up company
  • Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
  • Company-paid 12 weeks parental leave policy
  • The company fully embraces the “work-from-anywhere in the US” mentality, even before COVID restrictions.
  • Paid Time Off
  • Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.