Job Details

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment.

Knowledge, Skills, and Abilities

• Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
• Ability to work effectively in teams and with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.

Excellent skills in the areas of:

• Customer service
• Investigation techniques
• Organization
• Time management and the ability to multitask
• Verbal and written communication
• Negotiation and reserving
• Problem solving
• Innovative thinking and Continuous Improvement
• Current Claims Adjuster licenses in one or more states preferred but must be able to obtain additional state licenses

Key Responsibilities

End to end property claim handling to include:

• Provide superior customer service
• Investigation and coverage analysis
• Complete estimates using CoreLogic estimating software
• Adhering to estimating best practices
• Manage and collaborate with vendor partners
• Determine appropriate method of inspection
• Conduct virtual inspections (video, AI, etc)
• Examines potential subrogation and identifies potential fraudulent issues.
• Prepares and maintains file documentation
• Negotiates settlement of claims with insureds, claimants and vendors. Discussing and giving updates to insureds, claimants, agents and leadership throughout the process
• Provide input and ideas for continuous process improvement
• Be logged into phone queues to assist customers
• Work CAT hours during storm events or times of high volume as needed

Requirements

• 5+ years in property claims experience required
• 5+ years in customer service and conflict resolution required
• Field and desk/virtual claim handling experience with Wind & Hail claims required
• Catastrophe claim handling experience preferred
• Must be willing to work extended hours during high CAT volume (CAT Pay included)
• Experience with other perils is a plus; otherwise, must be willing to expand knowledge and learning to include other perils beyond Wind & Hail
• Education equivalent to a college degree
• Must be able and eligible to acquire an adjuster licenses in all required states and maintain it as a condition of continued employment
• Estimating experience in CoreLogic (preferred), Xactimate, or similar platform
• Experience working independently and in a fast-paced environment
• Proficient in Microsoft and Google Products
• Must be tech savvy as high end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
• We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability and flexibility.

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