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Customer Service Training Apprentice (F/M/D)

Vestiaire Collective

Vestiaire Collective

Customer Service
Paris, France
Posted on Tuesday, July 25, 2023

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

Customer Service Training Apprentice (F/M/D)

12 months Apprenticeship, starting in September, based in Paris

About the role

The intern will work primarily with the Training & Quality team within the Customer Service department. Under supervision of T&Q teammates, the intern will help identify, design, update, and/or deliver learning initiatives to support our global CS teams. A big focus will be on Customer Satisfaction.

What you’ll do

  • You will support and follow up on training initiatives
  • You will support in defining training content and methodologies
  • You will help create content (training): researching topics; creating training material (presentations, videos); revising existing content.
  • You will be responsible for updating our learning Catalog (Skill Up): Creating, adding, and administrating
  • You will help implement and follow up on any new/updated processes in collaboration with the innovation team
  • You will occasionally support our quality assurance specialist in quality assessments and pickings

Who you are

  • You are currently enrolled in a master degree (business degree or other)
  • You are fluent in both English and French (C1) - A third language would be a plus
  • You have excellent communication skills
  • You are a creative thinker, focused, and love working in a team spirit
  • You have an interest in Tech friendly
  • Good organizational skills

What we offer

  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • The opportunity to do career defining work in a fast growing French-born scale up
  • The possibility to work as part of a global diverse team with more than 50 nationalities
  • 2 days to help Project - reinforcing your activist journey and volunteer for an association
  • Significant investment in your learning and growth
  • Competitive compensation and benefits package
  • As a full member of our entrepreneurial project, you will be eligible to receive VC’s shares.

Vestiaire Collective is an equal opportunities employer.