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US Operations Site Director

Vestiaire Collective

Vestiaire Collective

Operations
Brooklyn, NY, USA
Posted on Wednesday, June 12, 2024
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.
About the role 🖥
We are seeking a dynamic and experienced US Operations Site Director to lead our authentication center operations. This individual will be responsible for overseeing the day-to-day activities of the center, ensuring that our US customers receive exceptional service and that operational goals are met. The ideal candidate will have a strong background in operations management, excellent leadership skills, and a proven track record of driving efficiency and quality in a fast-paced environment.

What you will do 👜

  • Leadership and Management:
  • Oversee the daily operations of the authentication center, ensuring all processes are running smoothly and efficiently
  • Lead, mentor, and develop a high-performing team, fostering a culture of continuous improvement and excellence
  • Establish and communicate clear performance expectations and metrics for team members
  • Conduct regular performance reviews and provide constructive feedback and coaching
  • Operational Efficiency:
  • Develop and implement strategies to optimize operational workflows, reduce costs, and improve service delivery
  • Monitor key performance indicators (KPIs) and use data-driven insights to make informed decisions.
  • Identify and address operational bottlenecks and implement corrective actions as needed
  • Ensure compliance with all company policies, industry regulations, and safety standards (site/building management, security vendors, maintenance, trash etc...)
  • Lead several operations projects to improve Authentication Centers efficiency globally
  • Customer Focus:
  • Ensure that the authentication center consistently delivers high-quality services that meet or exceed customer expectations
  • Implement customer feedback mechanisms to gather insights and drive continuous improvement.
  • Collaborate with customer service teams to resolve any issues or concerns in a timely manner
  • Strategic Planning:
  • Work closely with senior leadership to develop and execute strategic plans for the authentication center
  • Participate in budgeting and financial planning processes, ensuring alignment with organizational goals
  • Identify opportunities for growth and expansion of services within the center
  • Collaboration and Communication:
  • Foster strong relationships with internal and external stakeholders, including other operational sites, vendors, and customers
  • Communicate effectively with team members, providing regular updates on performance, goals, and initiatives
  • Represent the authentication center in meetings and presentations with senior leadership and other key stakeholders

Who you are ⭐

  • Minimum of 7-10 years of experience in operations management, with at least 5 years in a leadership role
  • You are passionate about supporting and developing your team members
  • You are known for your strong communication and leadership skills
  • You have a proven track record of successfully managing and optimizing complex operational processes
  • You have strong analytical and problem-solving skills, with the ability to make data-driven decisions You have a customer centric mindset
  • You are comfortable navigating in multicultural environments, with changing priorities, where you can use your good judgment in sometimes stressful situations
  • Solution-oriented and change management
  • Experience in the authentication or similar industry is a plus
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will be eligible to free shares
Annual salary of $115,000 - $130,000 + up to 20% annual bonus