Support IT Technician
Vestiaire Collective
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See open jobs at Vestiaire Collective.See open jobs similar to "Support IT Technician" Advance Venture Partners.IT, Customer Service
Tourcoing, France
Posted on Sep 12, 2024
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.
About The Job 🖥️
Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools.
We are looking for a Support IT Technician based in our hub in Tourcoing to support our people and successfully achieve these missions.
The hours of work will be from 6h00 to 13h15, from Monday to Friday.
What you will do 👜
- Processing of user requests (changes, incidents) using our global ticketing system
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Responding in a timely manner to service issues and requests
- Providing technical support across various departments and global locations
- Onboarding new employees on a regular basis
- Monitoring of critical IT systems and tools, ensuring high availability at all locations
- Stock management of laptops and peripherals
- Use and develop the knowledge base (Wiki)
- Maintain an up to date inventory
- Participate in IT Projects
Who you are ⭐
- 3+ years experience working in IT Support
- You have the following skills:
- Mac OSx and Windows 10/11
- Server Administration: Active Directory, GPO, DHCP, DNS.
- Network: Basic routing and switching, VLAN, SSL / IPSEC VPN.
- Support: Experience using a ticketing tool
- MDM: Intune, Mosyle for Mac is a plus
- Excellent interpersonal skills, written and oral expression,
- Customer service spirit
- Desire to work as a team
- Rigor, ability to organize.
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will be eligible to free shares
Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you? If so, Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application!
Vestiaire Collective is an equal opportunities employer
This job is no longer accepting applications
See open jobs at Vestiaire Collective.See open jobs similar to "Support IT Technician" Advance Venture Partners.