Team Leader Quality Control
Vestiaire Collective
Quality Assurance
crawley, uk
Posted on Saturday, September 28, 2024
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.
About the role 🖥️
Reporting into the site manager, The Quality Control Team Leader Leader is in charge of running quality control of received Items in the respect of standard of Safety, Quality and efficiency
What you will do 👜
- Quality Control
- Oversee quality decision as taking binding decision within quality check on all categories of items received or returned.
- Be able to quality control any item: dimension, condition, authenticity, material, color, composition
- Support daily the QC team on validation of negotiations and non compliant items
- Running weekly quality picking on negotiations from your team
- Help the return agent within the commercial decision
- Process daily returns in the fixed lead times if needed
- Support customer service as processing daily escalated tickets
- Be a supportive handover to the customer service
- Be handy to help with the logistics if needed (packing, unboxing …)
- Management
- Ensure daily operations as organising & monitoring QC and authentication activities: productivity, lead time, quality standards, negotiation rate, return rate.
- Ensure productivity targets are reached within your team
- Assure the achievement of the team’s objectives and targets (analyse and find solutions)
- Ensure the respect of the processes and define new processes
- Hire, train and be the referent for the team members as well as ensure the skills development of the team
- Individual monthly review with your team ( one to one and team meetings)
- Attend weekly and/or monthly meetings with your functional managers.
- Follow and lead the targeted KPI (loss, fake/sold, zendesk tickets, nego rate, returns rate, productivity) set by your management.
- Monthly follow up with your team and report any issue to your manager/RH
- Follow up on trainings for authentication and quality
- Communicate with medias if needed
Who you are ⭐
- Be the role model of the team as management of the team
- Lead by example in terms of hours, dedication, rules and security
- Be the daily support of your team (management, IT support, material supply support)
- Ensure a flawless communication within your team members (being on the floor, aware of operational needs) & your manager (escalating issues & needs in order to take actions)
- Keep a transparent and proactive communication with your manager
- Being innovative and think out of the box to find new solutions
- Be able to prioritize in order to serve our customer
- Be proactive and innovator to help your team and department
- Embody the values of the company
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will be eligible to free shares
Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you? If so, Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application!
Vestiaire Collective is an equal opportunities employer