Team Leader Authentication and QC
Vestiaire Collective
We are seeking a highly organized and motivated individual to lead our Authentication Team at our Crawley warehouse.
This is a full-time position. The standard work week is Monday to Friday, with hours from 09:00 to 17:30. Flexibility may be required during peak periods.
About the Role
The Authentication/QC Team Leader is responsible for overseeing the daily operations of both the product authentication and quality control processes within the warehouse. This includes managing a team of authenticators and QC specialists, ensuring all products meet strict quality and authenticity standards, and optimizing workflows for efficiency and accuracy. The successful candidate will be a role model for the team, maintaining high standards of integrity and attention to detail
What you will do
Lead, mentor, and manage the combined Authentication and Quality Control (QC) Team, including scheduling, performance reviews, and training new members.
Oversee the authentication of all incoming and outgoing products to ensure 100% compliance with authenticity standards.
Manage and enforce quality control checks on incoming inventory for condition, description accuracy, and adherence to platform standards.
Develop and implement efficient, scalable authentication and quality control processes and procedures.
Monitor team performance against key metrics for both authentication and QC, addressing any deviations promptly.
Collaborate with Inventory and Logistics departments to ensure smooth product flow.
Maintain expert-level knowledge of product authenticity indicators and market counterfeiting trends.
Handle escalated authentication disputes and complex cases, including complex quality issues and discrepancies.
Ensure a safe, clean, and organized working environment in the authentication/QC area.
Report on team performance and process efficiency to Person on a weekly basis.
Who you are
- Minimum of 3 years of experience in a leadership or supervisory role, preferably within a warehouse environment or quality control environment.
Demonstrated expertise in product authentication, with an exceptional eye for detail.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Proficiency in warehouse management systems and Microsoft Office Suite.
Prior experience in the luxury goods or high-value retail sector.
Relevant professional certification in quality control or authentication.
Knowledge of health and safety standards within a warehouse setting.
Preferred