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Store Manager

Rent the Runway

Rent the Runway

New York, NY, USA
Posted on Tuesday, May 14, 2024

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Role:

As the NYC Store Manager, you will be responsible for the day-to-day operations of our Flagship retail location. You’ll have an exciting opportunity to join before the store launch, at a fast-paced, high-energy company. In this role, you will deliver exceptional customer service, build a team and foster community bringing the "closet in the cloud" to life. This is a Store Management role with leadership responsibilities that will contribute directly to the growth of our business and play a key role in shaping the future of retail.

What You’ll Do:

  • Oversee all aspects of store operations, including inventory management, visual merchandising, and staffing, to ensure efficiency and compliance with company standards.
  • Recruit, lead, and develop a high-performing team of Store Operations Associates and Stylists, fostering a culture of scrappiness, honesty, collaboration, and positivity in a customer-facing environment
  • Lead by example by rolling up your sleeves and getting involved in all aspects of store operations
  • Achieve or exceed financial plans and store goals through effective planning and management of store expense and labor budget, while holding team members accountable for individual and store-level goals.
  • Deliver the “Cinderella Experience,” ensuring every customer receives a personalized and memorable experience
  • Drive clientele and customer outreach efforts ahead of in-store appointments
  • Ensure that the store team complies with all company policies and procedures
  • Gather customer feedback to identify opportunities for improvement and innovation
  • Act as a brand ambassador within the local community, building relationships and partnerships to drive brand awareness and customer acquisition

About You:

  • Experience successfully managing a team in a fast-paced retail environment
  • Experience in hiring, training and managing retail staff and establishing a team culture that delivers an exceptional customer experience.
  • You are seen as a leader and can communicate effectively with stakeholders, employees and customers at all levels.
  • Must be able to work while standing and walking and be able to lift approx 20 lbs
  • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions
  • Flexible schedule and ability to commit to a minimum of 45 hours per week including nights and weekends
  • Entrepreneurial mindset with a passion for fashion and innovation
  • Ability to thrive in a dynamic and fast-changing environment, demonstrating adaptability and resilience
  • You have a bias to action and align plans to deliver business impact. You are decisive and accountable for results.
  • You demonstrate a Founder’s mindset. No job is too big or too small, and you always leave things better than you found them.
  • Both a strategic thinker and a roll-up-your-sleeves operator.
  • You are obsessed with knowing your customer and empathizing with their pain points, dreams and aspirations and seeking solutions to surprise and delight them.
  • The role is onsite at our 15th Street Retail store in Manhattan.

Benefits:

At Rent the Runway, we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • 401k match - an investment in your future.
  • Company-wide events and outings - our team spirit is no joke - we know how to have fun.

The anticipated base salary for this position is $78,400 to $98,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. This position is also eligible for equity compensation.

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